New Page 2
|
Quality
"Your aluminum fencing and gates are of a substantially
higher quality than The Home Depot or Lowes."
Read more
Paul Bonsall
Ft. Pierce,
Florida
|
New Page 2
|
| | |
|
New Page 3
Nationwide Ground
Freight Shipping
We ship to any home,
business or job site...anywhere in the continental U.S.A. All
orders are fabricated, packaged and shipped from our national
distribution center in Connecticut. Most fence and gate orders
ship around 3 - 3 1/2 weeks
from the day your order is processed. We will contact you when your
order ships. Click here for information regarding our
Quick Ship program.
|
|
North East
FREE SHIPPING
if Product Total is over $2,700.00
|
South/Midwest
FREE
SHIPPING
if Product Total is
over $3,300.00
|
West
FREE
SHIPPING
if Product Total is
over $5,500.00
|
|
Tennessee
Kentucky
Georgia
West Virginia
Virginia
South Carolina
North Carolina
Vermont
Rhode Island
Pennsylvania
New York
New Jersey
New Hampshire
Massachusetts
Maryland
Maine
Delaware
Connecticut |
Missouri
Wisconsin
Mississippi
Minnesota
Kansas
Iowa
Louisiana
Arkansas
Alabama
Ohio
Michigan
Indiana
Illinois
Florida
|
Oregon
Washington State
California
Idaho
Nevada
Arizona
Wyoming
Utah
Texas
Nebraska
Oklahoma
New Mexico
Montana
Colorado
South Dakota
North Dakota
|
|
When your order SHIPS,
a notification e-mail will be sent to you along with a tracking
number and the name of the carrier that will be delivering your order.
At that point in time, you can contact the carrier directly (it takes
about 2 minutes) and schedule a specific delivery date. By doing
so, you will have advance notice of when they will be arriving at your
home or business.
Great Fence
Distributors uses the following carriers for shipping:
ABF
Freight
www.abf.com
-
fence panels, posts, gates and accessories
New Penn
Freight
www.newpenn.com
-
fence panels, posts, gates and accessories
Roadway
www.roadway.com
-
fence panels, posts,
gates and accessories
UPS standard
www.ups.com
-
small orders for short posts or accessories only.
Fence panels, gates and large posts cannot be shipped via UPS.
You must
visit your carrier's website within 24 hours after receiving your
tracking number. Once at your carrier's website, you will see a
link (tracking, shipment tracking, tracking and e-mail
notification…etc.) where you can enter your tracking number.
Enter your
tracking number and an estimated date for delivery will be given to
you. ABF will also provide you with a telephone number to their
shipping terminal. The other carriers have a customer service number on
their website. We
recommend that (for ground freight deliveries, not UPS - standard)
you contact your carrier via telephone to 1) Confirm that they have your
correct delivery address, 2) provide them with any special instructions
for getting to your home, office, or project site, and 3) set up a
delivery “window”. Setting up a delivery window can be very helpful to
you and it will save you the hassle of having to wait at your delivery
location all day for your delivery. You or
someone you know must be there to accept the order and to carry the
boxes off of the truck. The truck drivers are usually very helpful and,
in many cases, they will assist you with unloading your order. However, they are not required to do so. In the rare
circumstance that you need a lift gate, there is an extra charge of
$65.00.
All four of
the above-referenced freight carriers are typically very careful with
our deliveries. However, accidents do happen and people are human.
Should one or more of your boxes look damaged (crushed,
run over with a forklift…etc.), you should open the box and inspect it
in front of the driver. If you open a box and a couple of pickets are bent on any of your
fence panels, do not refuse the panels. We can expedite vertical
pickets to you that can easily be replaced on-site (just unscrew the
damaged picket and insert the new one) much faster than we can expedite
a fully assembled panel to you. Make sure you make a notation on the
delivery receipt that those pickets were damaged. NEVER refuse any
items. Please take a couple of digital pictures and e-mail them to
us so that we can expedite your replacement products.
Just
because a box looks damaged, does not mean that the items inside are
damaged. You must open up the box and confirm the damaged items
in front of the truck driver. If any of your products turn out
to be actually damaged, DO NOT refuse anything. Simply
write on the delivery receipt what is damaged, take a couple of digital
pictures and send them to
info@greatfence.com and we will
file a claim with the carrier and expedite replacement items to you. DO
NOT refuse any items.
If the
boxes look good (no visible damage), you should always write the
following notation on your delivery receipt:
"PRODUCT RECEIVED SUBJECT TO
CONCEALED DAMAGE - SEVEN (7) DAY NOTICE REQUIRED".
The above notation will
greatly assist us should it be necessary to file a freight claim for
damages not visible to you on the date of delivery. Great Fence
Distributors or the freight carrier will not be liable for "claimed
damages" that are made without this Delivery notation.
Please take a complete inventory of our shipment soon after delivery.
If there are any issues, you must notify us within 3 weeks of the date
of your delivery. It is strongly recommended that you do not
schedule any installation dates until after you have received and
inspected your aluminum fence shipment.
About 90%
of our Residential customers install our fencing/gate systems
themselves. Please download our
Installation Manual and
review prior to installation.
In the event that you are having a
3rd party install your fencing/gate system, it is strongly recommended
that you do not schedule your installation until after you have received
your tracking number notification. Lead times and shipping times can vary.
Refusal to accept delivery of your order could result in additional
shipping fees. All items returned require a 25% restocking and
storage fee. If you have to cancel an order you will need to
provide us written notification within 48 hours after placing your
order. All orders are made to order and cannot be cancelled after
that period. Although we will do our best to get your order out as
quickly as possible, holidays and peak season rushes sometimes can delay
orders by a few days. We make no guarantee to ship any order on
any date. We will, however, do our best to ship out your order as
quickly as humanly possible. Orders with welded plates, custom
sizes or any orders in hunter green or sandstone typically take up to an
additional week to fabricate. Also, ground freight and UPS
shipping times can vary so do not make installation arrangements until
after you have received your shipping notification. |
| |
| | |
|
|