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Intellectual
Property:
The
information, design, layout, trade dress and pictures at
Great Fence Distributors (www.GreatFence.com)
are the sole property of Great Fence Distributors.
This information may be printed
and shown ONLY for the sole purpose of decision making
regarding your particular fence and gate project.
Contractors and the general public may use copies of the
pictures on this website for the sole purpose of decision
making for your particular fence project.
All information, design, layout, trade dress and pictures on
this website MAY NOT be published on any website OR used in
any marketing materials by ANYONE without the EXPRESS
WRITTEN CONSENT of Great Fence Distributors.
Secure Shopping Guarantee:
The Secure
Shopping Guarantee protects you while you shop at Great
Fence Distributors so that you never have to worry about
credit card safety. When shopping online, you can shop with
confidence.
When making
your purchases on our secure server, you are protected by
Secure Socket Layer (SSL) technology. By using SSL
technology, your order information is encrypted to avoid the
decoding of that information by anyone other than Great
Fence Distributors. This makes online buying as secure
as purchasing by telephone.
We
guarantee that every transaction you make at on this website
will be 100% safe. This means you pay nothing if
unauthorized charges are made to your card as a result of
shopping at Great Fence Distributors,
www.GreatFence.com.
In
general, under federal law, you will not be liable for more
than $50 of fraudulent charges. In the unlikely event that
you are subject to fraudulent charges, remember to first
notify your credit card provider in accordance with its
reporting rules and procedures. If, for whatever reason, you
are held responsible for this amount, GREAT FENCE
DISTRIBUTORS will cover the entire liability for you, up to
$50, as long as the unauthorized use of your credit card
resulted through no fault of your own from purchases made
from this website while using our secure server.
Payment Methods:
We
gladly accept Visa, MasterCard, American Express and
Discover.
We also accept personal checks and money orders. Please note
that payment via check or money order will require us to
receive and deposit the full amount prior to fully
processing your order for fabrication, packaging and
shipment.
If you would prefer to pay with a paper check or
money order, please mail (along with signed product total)
to:
Great Fence Distributors
718 Hermosa Avenue
Hermosa Beach, California 90254
Please note: Checks returned unpaid by your financial
institution are subject to a Service Charge of $25 or the
maximum allowed by law. Checks returned for insufficient or
uncollected funds, together with Services Charges, may be
debited electronically from your account.
Damaged Items:
In the unlikely event that there are damaged items to your
order, please take a couple of digital pictures and email
them. We need these so that we (not
you) can file a claim against the carrier and expedite your
replacement items. Also, you will need to contact us
immediately regarding any issues of damage in your
shipment. Great Fence Distributors or any of the freight
carriers will not be liable for any damage claims made more
than 15 days after the delivery date of your shipment.
Manufacturer Warranty:
All new products purchased at Great Fence Distributors are
supplied with original manufacturer limited lifetime
warranty. This warranty includes workmanship, materials and
the paint finish which is guaranteed not to crack, peel,
blister or rust for the life of the product.
Cancel an order:
We are
committed to shipping your order as quickly as possible. In
the event that you wish to cancel this order, the
cancellation must take place within 48 hours from the time
the order was placed. We are unable to cancel your
order after this time period because your order is already
in the fulfillment process. You can contact us at
888-379-1312. Quick Ship orders cannot be cancelled.
Return Policy:
Our aluminum fence and aluminum pool fence products are of
the highest quality available in the market. In fact, we
have NEVER had a client return any of our fencing products
because they were unsatisfied with the quality of the
material or the workmanship of the material. However,
should you wish to return any purchased products, you MUST
follow these steps: 1) Contact Great Fence Distributors by
e-mail regarding the items you wish to return and why, 2)
Ship your aluminum fencing to: Specrail, 333 Welton Street,
Hamden, Connecticut, 06517, 3) You MUST provide the ground
freight TRACKING Number to Great Fence Distributors via
e-mail as soon as it ships. Omitting this step WILL void
this return policy. 4) Please package any opened items
extremely well. Your aluminum fencing materials must be
received in good condition. 4) Once received and inspected
in good condition, we will refund the entire amount of your
order minus a 25% restocking fee required by the
manufacturer. 5) Our return policy is valid for 30 days,
starting on the day your order was originally delivered,
6) No returns will be accepted without prior authorization
from Great Fence Distributors. 7) Custom items
cannot be returned
Missing Items:
Although a rare occurrence, should any items be missing from
your order you must contact Great Fence Distributors
regarding same within fifteen (15) days of receiving your
order. Please make sure you have opened and inspected
ALL of the boxes in your shipment. Especially in
regards to post caps....they should be in one of your
boxes. Please also refer to your order confirmation (not
the packing slip) so you can expeditiously "check off" the
items in your shipment. If after you have fully inspected
all of the boxes, you believe an item is missing...please
fax (310-564-1928 ) your packing slip to us along with the
details of the incident. After we have investigated the
matter, and concluded that an item is missing, we will then
expedite replacement items to you.
Scheduling:
We strongly recommend that you do not schedule installation
until after you have received your shipment. |