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Quality

"Your aluminum fencing and gates are of a substantially higher quality than The Home Depot or Lowes." 
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Paul Bonsall
Ft. Pierce, Florida
 

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Frequently Asked Questions

F.A.Q.s

Where are you located?
We are a nationwide provider of premium, aluminum fencing, gates and accessories. Our corporate office is located in Los Angeles, our national distribution center is located in Hamden, Connecticut. We ship to home owners, businesses, schools, churches, and commercial establishments all over the United States everyday. All orders ship from our national distribution center in Connecticut.
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Do your products include a warranty?
Yes. There is a lifetime warranty on workmanship and materials. There is also a lifetime warranty on the paint finish which is guaranteed not to crack, peel, blister or rust for the life of the product.
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Can I install your aluminum fence myself?
Yes you can. About 90% of our residential clients install the fence themselves. The rest will hire a handyman. Our fence panels are shipped preassembled (ready for installation) and the gates are welded. Our posts are prepunched (for horizontal rail insertion) based upon the grade, height, style and location of each post. For example, a LINE post will be punched on opposite sides of the post so that you can connect two fence panels in a straight run. Similarly, our CORNER posts are pre-punched on adjacent sides of the post so that you can make a 90 degree turn. All fence panels can be cut down (on-site) to meet any particular fence run footage measurement. Feel free to download our Installation Manual(Adobe PDF File). Additionally, should you run into any snags, we offer free technical (telephone) support to all of our clients.
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How long does it take to receive my products?
Most orders ship around 2 1/2 - 3 weeks from the day your order is fully processed. Welded plates, the colors hunter green and sandstone typically require an additional week. During the our summer "peak season", most orders ship around 3 to 3 1/2 weeks after order has been processed. We will contact you when your order ships and provide you with a tracking number so that you will know (in advance) the date of your delivery.
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How do your fence panels connect to your posts?
Our posts are prepunched based upon "your" fence panel configuration (style, height, number of horizontal rails...etc.). This makes for such an easy, streamlined installation that anyone can install our fencing and gate system. Then, you set the panel by self-tapping 1 stainless steel (painted) TEK screws (which is included with your order automatically) through each panel-to-horizontal rail connection.
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How wide are your fence panels?
Our Grade 1: Residential fence line comes only in 6' wide sections. We have 6' wide and 8' wide sections in our Grade 2: Residential WIDE, Grade 3: Commercial and Grade 4: Industrial fence lines. Both 6' wide and 8' wide fence panels can be easily and quickly cut down on-site (with a hack saw or electrical saw) during installation to fit any particular fence run footage measurement. Gates are welded and CANNOT be cut-down on-site.
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Do you carry swimming pool fencing and gates?
Yes, we ship out swimming pool fence everyday all over the United States. It is strongly recommended that you check with your homeowner's association or the city that you live in to find out if you have any pool fencing restrictions. And, we also carry BOCA compliant pool fencing. For more information, see the pool fencing link at the top of each page.
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Are posts included with each fence panel or gate?
No. Posts are a separate cost and can be found in the left hand margin, underneath Shop. You will typically need a post to connect each fence panel to one another. Similarly, you will need 2 gate posts for any single gate or double gate. You can mount a gate to a structure (house, building, column) without using posts, however, you would need to order 2 gate hinge back plates for single gates and 4 gate hinge back plates for double gates.
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What colors do you offer?
Our Grade 1: Residential and Grade 2: Residential-Wide (fence panels and gates) comes in 5 standard colors: Black, White, Bronze, Hunter Green and Sandstone. There is no difference in cost for any of these colors. The Grade 3: Commercial and Grade 4: Industrial (fence Panels and gates) come in 3 standard colors: Black, White and Bronze. Posts are available in Black, White, Bronze, Hunter Green and Sandstone. There is no difference in cost when it comes to our standard colors. Custom colors are available for an additional fee. Color matching and code will need to be approved by customer.
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Is there a bracket or product that I can use to mount fence panels to a house or column or building?
You will use Wall Mounts to attach a fence panel to a column. For a 2 - horizontal rail fence panel configuration you will need 2 wall mounts for each connection to a column, house or structure. For a 3 - horizontal rail fence panel you will need 3 wall mounts for each connection to a column, house or structure. For a 4 - horizontal rail fence panel, you will need 4 wall mounts for each connection to a column, house or structure.<BR><BR>Wall Mounts can be found in the Accessories page in the left hand column.
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What kind of paint finish do your products have?
Our products use POLYCOLOR®, an environmentally approved, premium high-solids acrylic coating (powder coat) which exceeds AAMA 603.8. Our products have been shipped to the colder regions of the northern U.S. and to the salty, coastal regions of Florida, the west coast, the Gulf of Mexico, and the northeast without any issues. You will never have to repaint any of our products and a lifetime warranty is included with all of our products which guarantees that none of our products will fade, blister or rust.
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Can your gates be automated to open and close remotely?
Yes. All of our gates can be automated with a gate operator. A gate "operator" is a separate cost. Our gates work with most commercial gate operators on the market. We typically recommend Elite (eliteaccess.com) or Mightymule (mightymule.com).
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For Double Swing Gates, do I need a post in between the two leafs?
No. We send, at no additional cost, two drop rods and 4 clips with each double gate. You can either use one of the drop rods (and two clips) on one gate and then stabilize the other by locking it. Or, if you like, you can attach each drop rod to each gate.
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I want to install my fence posts on an existing concrete slab, How is this done?
You have 3 options for installing posts onto a concrete slab: 1) You can core drill into the cement and then cement the posts into your existing concrete deck. This would require you to have a core drill. 2) If your fence panel height is 48"h or smaller you can use our Deck Mounts to anchor the posts with the deck mounts on top of your deck (concrete, wood, composite...etc). 3) For 54 inch high and 60 inch high fencing/gate systems, you can add our optional welded plate to your posts. Each post product page includes a more detailed chart on what you will need to mount your posts.
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Where can I find pricing on your products?
All of our product pricing is available on our website. You can access pricing on all products by clicking on the Product Category (blue) links in the left hand margin of every page on the website. Should you prefer an estimate, we would be more than happy to provide you with a detailed quote. Please fax or email us a simple sketch showing your fence/railing runs and gate locations.
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I'm going to be mounting your fence panels between stone columns which I haven't built yet. How far apart should I make the columns and is there anything else I will need?
We carry 4 Grades of 9 styles each. Grade 1: Residential fence panels are approximately 70.75" wide Grade 2: Residential-Wide fence panels are 70.75" and 96" wide, respectively Grade 3: Commercial fence panels are 70" and 96" wide, respectively, and Grade 4: Industrial fence panels are 70.5" and 96" wide, respectively You will also need Wall Mounts to connect the horizontal rails directly to your stone columns. Wall Mounts can be found in Accessories. Note: fence panels can be easily and quickly trimmed down with a hack saw or metal blade saw on-site. It is recommended that when you build your columns, in advance, that you err on on making the distance slightly less than the panel width. You can always trim the product down to fit.
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I've got an opening measurement of 11' 6" between my house and my garage. I want to put a double gate with 2 - 3" x 3" Gate Posts on each side. How do I order this?
Our gate widths are from inside to inside of the posts. We subtract approximately 3/4" from each of the 2 gate "leafs" to accommodate the included gate hinges. Therefore, you can order an 11 foot wide double gate. The 2 - 3" x 3" posts will take up 6 inches. Gate widths shown on our website are from inside to inside of each post (including the spacing for the hinges).
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I received an estimate from a local contractor and his price was twice the amount of your price. Why is that?
We dramatically beat out local contractor pricing all over the U.S. Local contractor's cannot compete with our pricing because of the high volume of business that we do around the country. This enables us to offer you a premium product at a wholesale cost. Additionally, about 90% of our residential clientele install our aluminum fencing and gate systems without ever having installed a fence before. This can amount to up to thousands of dollars in additional savings.
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I attempted to place an order on your website but it was declined. However, my credit card is good and my credit is excellent. Why would my order be declined?
Some credit card companies (unbeknown to the customer) put a daily security limit on the customer's credit card....for your protection. This can be easily fixed. All you have to do is call your credit card company (it takes about 2 minutes), tell them that you are attempting to place an order with Great Fence, and ask them to lift the daily security limit for today only. Then, go back to your shopping cart and click the PLACE ORDER button one more time and your order should go through. You will know if your order has been completed if: 1) You are taken to a Thank You page and, 2) You receive an email order confirmation within a couple of minutes. If you continue to have a problem processing your order through our website, please call us at 1-888-379-1312 and we can process your order over the telephone.
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I have an opening between my house and an existing wood post of 10 feet 9 inches. I want to put a single gate in between these 2 existing structures. I see that you only have single gates up to 6 feet wide in Grade 1: Residential and Grade 2: Residential-Wide. Can you fabricate for me a single gate for this opening?
Yes. However, you are required to move up to Grade 3: Commercial for single gates WIDER than 6 feet. We can fabricate custom sized single gates and double gates for any opening up to 36 feet wide. In your situation, you would need to order a Grade 3: Commercial Single Gate, 120 inches wide (you have to order the next standard size up). During checkout, you will see a Customer Notes text box. Write the opening measurement in that text box and we'll custom fabricate the gate to fit within your opening.
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