Great Fence Distributors - Policies

Strict Privacy Policy:

We value our customers' privacy.  Great Fence Distributors holds all data gathered via the telephone, this website or in the normal practice of business in strict confidence.  No personal information (name, e-mail address, phone number...etc.) will be sold to, supplied to, or otherwise made available to any third party without the express consent (verbal or written) of the customer.  Furthermore, employees of Great Fence Distributors are made aware of our privacy policy and practices by reviewing this statement upon hire.  And, access to user data contained in our client database is limited to only a few, select members of our organization.

 

Intellectual Property:

The information, design, layout, trade dress and pictures at www.GreatFence.com are the sole property of Great Fence Distributors. 

This information may be printed and shown ONLY for the sole purpose of decision making regarding your particular fence and gate project.  Contractors and the general public may use copies of the pictures on this website for the sole purpose of decision making for your particular fence project.

All information, design, layout, trade dress and pictures at www.GreatFence.com MAY NOT be published on any website OR used in any marketing materials by ANYONE without the EXPRESS WRITTEN CONSENT of Great Fence Distributors. 

 

Secure Shopping Guarantee:

The Secure Shopping Guarantee protects you while you shop at www.GreatFence.com so that you never have to worry about credit card safety. When shopping at www.GreatFence.com online, you can shop with confidence.

When making your purchases on our secure server, you are protected by Secure Socket Layer (SSL) technology. By using SSL technology, your order information is encrypted to avoid the decoding of that information by anyone other than www.GreatFence.com.  This makes online buying as secure as purchasing by telephone.

We guarantee that every transaction you make at www.GreatFence.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at www.GreatFence.com.

In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, GREAT FENCE DISTRIBUTORS will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from www.GreatFence.com while using our secure server.

 

Payment Methods:

We gladly accept Visa, MasterCard, American Express and Discover.

We also accept personal checks and money orders. Please note that payment via check or money order will require us to receive and deposit the full amount prior to fully processing your order for fabrication, packaging and shipment.

If you would prefer to pay with a paper check or money order, please mail (along with signed product total) to:

Great Fence Distributors
1137 Loma
Hermosa Beach, California 90254

Please note: Checks returned unpaid by your financial institution are subject to a Service Charge of $25 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with Services Charges, may be debited electronically from your account.



Damaged Items:

In the unlikely event that there are damaged items to your order, please take a couple of digital pictures and e-mail them to us at info@GreatFence.com.  We need these so that we (not you) can file a claim against the carrier and expedite your replacement items.  Also, you will need to contact us immediately regarding any issues of damage in your shipment.  Great Fence Distributors or any of the freight carriers will not be liable for any damage claims made more than 15 days after the delivery date of your shipment.

Missing Items:

Although a rare occurrence, should any items be missing from your order you must contact Great Fence Distributors regarding same within fifteen (15) days of receiving your order.  Please make sure you have opened and inspected ALL of the boxes in your shipment.  Especially in regards to post caps....they should be in one of your boxes.  Please also refer to your order confirmation (not the packing slip) so you can expeditiously "check off" the items in your shipment.  If after you have fully inspected all of the boxes, you believe an item is missing...please fax (310-564-1928 ) your packing slip to us along with the details of the incident.  After we have investigated the matter, and concluded that an item is missing, we will then expedite replacement items to you.

Manufacturer Warranty:

All new products purchased on www.GreatFence.com are supplied with original manufacturer limited lifetime warranty. 

 

Cancel an order:

We are committed to shipping your order as quickly as possible. In the event that you wish to cancel this order, the cancellation must take place within 24 hours from the time the order was placed.  We are unable to cancel your order after this time period because your order is already in the fulfillment process. You can contact us at 866-869-8940 or e-mail us at info@GreatFence.com.

 

Return Policy:

Our aluminum fence and aluminum pool fence products are of the highest quality available in the market.  In fact, we have NEVER had a client return any of our fencing products because they were unsatisfied with the quality of the material or the workmanship of the material.  However, should you wish to return any purchased products, you MUST follow these steps:  1)  Contact Great Fence Distributors by e-mail regarding the items you wish to return and why, 2)  Ship your aluminum fencing to: Specrail, 333 Welton Street, Hamden, Connecticut, 06517, 3)  You MUST provide the ground freight TRACKING Number to Great Fence Distributors via e-mail as soon as it ships.  Omitting this step WILL void this return policy.  4) Please package any opened items extremely well. Your aluminum fencing materials must be received in good condition.  4)  Once received and inspected in good condition, we will refund the entire amount of your order minus a 25% restocking fee required by the manufacturer.  5)  Our return policy is valid for 30 days, starting on the day your order was originally delivered,  6)  No returns will be accepted without prior authorization from Great Fence Distributors.